FAQS

Animals or pets of any kind are prohibited with the exception of trained service animals for guests with disabilities and/or special needs.

Acrisure Amphitheater has a no Bag policy, permitting no bags, backpacks or purses, other than those required for medical or parenting needs, into the venue. Small clutches no larger than 4.5" x 6.5" x 2" will be permitted. Bags in the medical/essential category will be screened by security personnel. Guests with parenting/medical bags will undergo additional security screening.

Camera policy varies based on the event. Contact Acrisure Amphitheater for event specific information.

Basic policy (subject to changed based on each artist's restrictions): No professional or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment are prohibited unless authorized by promoter or performer.

Specifically, the use of the following equipment is not permitted:
Telephoto or zoom lenses of any kind
Interchangeable lenses of any kind
Monopods, tripods, iPads or selfie sticks
Flash equipment of any kind
Audio-video recording

Acrisure Amphitheater works on a continuing basis with the Grand Rapids Fire Department, the Grand Rapids Police Department, and other agencies in the development of specific Emergency Procedures Plans.
Acrisure Amphitheater recognizes that its goal is to provide a safe, enjoyable atmosphere. The use of installed automated security systems, appropriate security operating plans, and trained guest services and security personnel will ensure the security and safety of all guests, performers, and employees at Acrisure Amphitheater.
In the case of an emergency, guests must comply with requests from venue staff regarding operations and emergency response procedures.

The time the doors to Acrisure Amphitheater open will vary according to the event. Typically doors will open 90 minutes prior to the event time noted on your ticket (all door times are subject to change).

Queue lines and areas leading up to the points of entry will be marked and monitored for ease of entry.

There is a no re-entry policy for events at Acrisure Amphitheater.

Concession stands will accept credit/debit card, Google Pay, Apple Pay and PayPal payments only. Please note you will need a valid government issued photo ID to pay with a credit or debit card.

Outside food & beverages will not be permitted inside the Amphitheater.

A 400 space lot is attached to Acrisure Amphitheater.

Parking facilities in downtown Grand Rapids are operated by the City of Grand Rapids. Metered parking is also available on the streets surrounding the arena. Visit the City of Grand Rapids website for more information about parking or call their office at 616-456-3000.

Accessible parking is available in all City owned and operated parking ramps and surface parking lots. Each lot has accessible designated spaces, including van-accessible spaces, for vehicles displaying a current state-issued disability placard or license plate. Accessible spaces are filled on a first-come, first-served basis, so please plan accordingly.

For up-to-date traffic information, visit MDOT’s Mi Drive Interactive Map.

The following is a partial list of items that are prohibited at all Acrisure Amphitheater events.
Outside Food and Beverage
Bags (Small clutches no larger than 4.5" x 6.5" x 2" and bags for medical & parenting needs will be permitted)
Cameras: flash/professional photography; some events will prohibit the use of all cameras
Selfie Sticks, Tripods/Monopods
Recording Devices
Laser Pointers, Alcohol, Illegal Drugs, Noise Making Devices, Fireworks, Flashlights, Skateboards, Rollerblades, Beach Balls, Cans or Bottles
Any item that could pose a safety hazard or restrict the enjoyment of another guest
In the event that prohibited items are revealed during a search, the guest will be permitted to return the item to their vehicle, or the item will be confiscated or disposed of properly. Acrisure Amphitheater will not check-in or safeguard any personal belongings or items of any type.

Smoking is not permitted in the Amphitheater at any time. This includes e-cigarettes/vaping. The AMP does not offer a designated smoking area outside of the venue during events. As re-entry is not permitted, patrons who exit the Amphitheater for any reason, including to smoke, will not be allowed to re-enter the facility.

Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be ejected from the venue and may be subject to arrest.