FAQ's

Binoculars

Guests are welcome to bring their personal binoculars for most events at Acrisure Amphitheater. However, we ask that you leave the case at home or in your vehicle.

Cameras/Photography

Camera policy varies based on the event. Contact Acrisure Amphitheater for event specific information.

Basic policy (subject to changed based on each artist's restrictions): No professional or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment are prohibited unless authorized by promoter or performer.

Specifically, the use of the following equipment is not permitted:

• Telephoto or zoom lenses of any kind
• Interchangeable lenses of any kind
• Monopods, tripods, iPads or selfie sticks
• Flash equipment of any kind
• Audio-video recording

Child Admission

Please note that some shows (especially those intended for children) will have an age policy. If you are uncertain about the policy, feel free to contact us.

Cleaning Procedures

Staff conduct sanitizing of high-volume areas through the venue. Hand cleaning of all horizontal and frequently contacted surfaces such as door handles, elevator controls, light switches, tables, seating, handrails, restroom fixtures, production equipment and more take place frequently. An aerosolized disinfection solution is applied to frequently touched surfaces and/or an electrostatic disinfection spray is applied on areas such as tables, chairs and carpet in frequently traveled areas.

We are applying an EPA-registered, healthcare-grade disinfectant during the cleaning process. Large open areas are treated with an aerosolized EPA-registered, healthcare-grade disinfectant into the atmosphere of the area and on horizontal surfaces.

Code of Conduct

Acrisure Amphitheater is committed to creating a safe, comfortable, and enjoyable entertainment experience. Guests have a right to expect an environment where:

• Guests will be treated in consistent, professional and courteous manner by all venue personnel.
• Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects or attempting to enter the court/ice/stage will be immediately ejected from the venue.
• Guests will not smoke or vape in the venue.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
• Guests will also be responsible for their own good time by reporting inappropriate behavior.

Acrisure Amphitheater staff have been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests' ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation.

Concessions

Concession stands will accept credit/debit card, Google Pay, Apple Pay and PayPal payments only. Please note you will need a valid government issued photo ID to pay with a credit or debit card.

Outside food & beverages will not be permitted.

Contact

Acrisure Amphitheater Guest Services welcomes all feedback, questions, and concerns from our guests.

To contact us via e-mail, use webmaster@asmgrandrapids.com. Most e-mails will receive a return reply within 24-48 hours during main business hours. If your question concerns the event on that day, please call us at (616) 742-6600.

Directions

Please visit our Directions & Parking page.

Disturbances

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:

• Standing on chairs
• Drunk and disorderly conduct
• Fighting or challenging others to fight
• Exposing private body parts
• Interference with or delay of the event
• Violation of the Acrisure Amphitheater event policies
• Violation of local, state and federal laws and statues
• Igniting and display of flames, i.e. lighters / matches, in the facility bowl
• Attempting to enter the field of play, court, ice, stage or backstage areas without permission
• Throwing, discharging, or launching any substances or objects
• Willfully and maliciously disturbing another guest / employee with loud and unreasonable noise
• Using profanity and / or offensive words, which are likely to provoke a violent reaction from others
• Taunting or using offensive language against players, referees, or performers

Dress Code

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Acrisure Amphitheater management reserves the right to deny entry to guests wearing clothing items displaying offensive text and / or images.

Drinking Fountains

Emergencies/Evacuations

Acrisure Amphitheater works on a continuing basis with the Grand Rapids Fire Department, the Grand Rapids Police Department, and other agencies in the development of specific Emergency Procedures Plans. Acrisure Amphitheater recognizes that its goal is to provide a safe, enjoyable atmosphere. The use of installed automated security systems, appropriate security operating plans, and trained guest services and security personnel will ensure the security and safety of all guests, performers, and employees at Acrisure Amphitheater. In the case of an emergency, guests must comply with requests from venue staff regarding operations and emergency response procedures.

Enhanced Screenings

Working personnel, including employees, contractors, volunteers and visitors, are required to go through an enhanced security screening process including pass through metal detectors.

Patrons will be required to go through touchless security screening checkpoints upon entering the venue for all events.

Entry & Exit

The time the doors to Acrisure Amphitheater open will vary according to the event.

Additional points of entry will be available to direct and disperse crowds for ingress and egress of all events. Queue lines and areas leading up to the points of entry will be marked and monitored for ease of entry.

There is a no re-entry policy for events at Acrisure Amphitheater.

Entry Inspections

All guests entering Acrisure Amphitheater during an event day are subject to a metal-detector screening and visual inspection conducted by security personnel. The purpose of the inspection is to detect prohibited items. Do NOT remove items from your pockets. Do NOT remove your jacket. Do NOT bring in any prohibited items; for a list of what is prohibited see below.

Family Restrooms

First Aid

Trained emergency medical technicians (EMTs) are available to assist any guest in need at every Acrisure Amphitheater event. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance.

Food and Beverage

Legends Global Food & Beverage is our exclusive food and beverage provider.

Cashless transactions are required for all purchases. Please note you will need a valid government issued photo ID to pay with a credit/debit card. Google pay, Apple pay and PayPal are also accepted.

Gift Certificates
Guest Services Booth

Guest Services will provide assistance to guests with ADA requests. Should you have a question, comment or concern before or after an event, please contact our Guest Services booth or any staff member.

Hotels

See the Hotels page on Experience Grand Rapids' website.

Intoxicated Guests

Acrisure Amphitheater reserves the right to deny entry to intoxicated guests. Any intoxicated guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

To report a disturbance during an event, please find the closes staff member.

Lost and Found

Acrisure Amphitheater management assumes no responsibility for items lost at events. All lost and found items are taken to the Acrisure Amphitheater Security Office. Guests should ask Guest Services staff during the event to inquire about lost items. After the conclusion of the event, if the lost item is not retrieved, guests may contact Acrisure Amphitheater.

No Re-Entry

Acrisure Amphitheater has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies, must first make contact with a Guest Services supervisor or manager to make necessary arrangements.

Nursing Mothers

A nursing mothers room will be provided upon request.

Parking

Parking facilities in downtown Grand Rapids are operated by the City of Grand Rapids. Metered parking is also available on the streets surrounding the arena. Visit the City of Grand Rapids website for more information about parking or call their office at 616-456-3000.

Accessible parking is available in all City owned and operated parking ramps and surface parking lots. Each lot has accessible designated spaces, including van-accessible spaces, for vehicles displaying a current state-issued disability placard or license plate. Accessible spaces are filled on a first-come, first-served basis, so please plan accordingly.

For up-to-date traffic information, visit MDOT’s Mi Drive Interactive Map.

Prohibited Items

The following is a partial list of items that are prohibited at all Acrisure Amphitheater events.

• Outside Food and Beverage
• Bags (Small clutches no larger than 4.5" x 6.5" x 2" and bags for medical & parenting needs will be permitted)
• Cameras: flash/professional photography; some events will prohibit the use of all cameras
• Selfie Sticks, Tripods/Monopods
• Recording Devices
• Laser Pointers, Alcohol, Illegal Drugs, Noise Making Devices, Fireworks, Flashlights, Skateboards, Rollerblades, Beach Balls, Cans or Bottles
• Any item that could pose a safety hazard or restrict the enjoyment of another guest

In the event that prohibited items are revealed during a search, the guest will be permitted to return the item to their vehicle, or the item will be confiscated or disposed of properly. Acrisure Amphitheater will not check-in or safeguard any personal belongings or items of any type.

Recording Devices

Guests may not bring audio or video recording devices into the arena. These devices include, but are not limited to, video cameras / camcorders and audio recording devices. Any equipment not conforming to these rules must be removed from the premises.

Restrooms

Restrooms are located throughout the venue. All restrooms within the facility are being disinfected from top to bottom including walls, floors, toilets, sinks, partitions, counters and all other surfaces within the restrooms.

Seating Capacity

Acrisure Amphitheater is a 12,000 plus capacity amphitheater. Seating capacities vary for every event depending on the set-up of the event. All events hosted at the venue will take place with capacities in line with local and state governmental guidance requirements and approved by the local Fire Marshal.

Sign Language Interpreters

Acrisure Amphitheater is pleased to provide sign language interpretation upon request for guests with hearing impairments. If you require a sign language interpreter, please contact us. For best availability, please contact Acrisure Amphitheater with your request before tickets go on sale to the public. If this is not possible, seating for optimal viewing of the interpreter will be based on availability at the time of the request.

Signs / Flags / Banners / Posters / Pamphlets

Unless otherwise specified by the team and / or event officials / management, Acrisure Amphitheater welcomes guests bringing small signs (8.5" x 11"), flags and posters inside the building to show fan support during events. The following guidelines relate to these items:

• Item must be related to event
• Item may not be attached to a stick / pole
• Item may not obstruct any sponsors / advertiser signage
• Item may not be hung, attached, or displayed on any part of the building
• Item may not contain or display obscene / offensive language and / or pictures, as determined by Van Andel Arena or tour management
• Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by Acrisure Amphitheater or tour management

Guests are not allowed to hand out pamphlets, advertisement brochures, etc. to other guests while inside the building, without prior approval from Acrisure Amphitheater and tour management.

Smoking / Non-Smoking Environment

Smoking is not permitted in the venue at any time. This includes e-cigarettes/vaping. The arena does not offer a designated smoking area outside of the venue during events. As re-entry is not permitted, patrons who exit the arena for any reason, including to smoke, will not be allowed to re-enter the facility.

Strollers

Guests are encouraged to leave strollers in their vehicles prior to the arrival at the arena entrance. Small umbrella strollers with child can be used but must be collapsed and placed under your seat.

Ticket Resale

The resale of tickets ("scalping") will not be permitted in and around the property of Acrisure Amphitheater. Violators will be reported to the Grand Rapids Police Department. In addition, guests may not sell their unused tickets to others in and around Acrisure Amphitheater. To avoid issues with counterfeit, stolen or voided tickets, guests should only purchase verified tickets through the official ticket link.

Tickets

Please see the Ticketing Information page for information on purchasing tickets. Patrons are encouraged to purchase their tickets online to avoid queues and gatherings at the box office. Mobile tickets are preferred, be sure to have your ticket barcodes pulled up on your mobile device upon approaching the ticket scanner when attending an event. Screenshots of mobile tickets will not be accepted. Be sure to have your whole group together. After passing through the ticket point keep your tickets visible on your phone so an usher may assist you with finding your seat.

Weapons Prohibited

Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be ejected from the venue and may be subject to arrest.

Rarely, the carry of firearms may be allowed for individuals holding a valid concealed pistol license subject to all applicable state and federal laws—please contact the Acrisure Amphitheater administrative office at 616-742-6600 with questions regarding specific events.

Wheelchairs

Complimentary wheelchair escorts will be provided upon request at every entry point, based on availability. Please be aware that our staff will not remain with you during an event, nor will they allow you to remain in the wheelchair for the duration of the event.